Personalized items are final sale, but if anything arrives damaged, defective or wrong, we will replace it or refund you in full. Non-personalized stock items can be returned for a full refund within 30 days of delivery - no refunds will be accepted after this point.
This policy applies to all orders placed at WholesaleDistributor.com by Wholesale Distributor ("we", "us", "our"), 1889 E Maule Ave, Las Vegas, NV 89119, USA. It forms part of our Terms and Conditions. Nothing in this policy limits any rights you have under applicable consumer protection law.
2. Custom and personalized items
Items made to your order (names, monograms, dates, custom wording or custom designs) are final sale. Because they are made specifically for you, we cannot resell them, so we cannot accept returns or exchanges for:
• Change of mind or no longer needed
• Spelling, wording, name or date errors in the details you supplied or approved
• Minor variations in color, wood grain, finish or hand-finishing; screen colors may differ from the finished product
Please check your personalization carefully before placing your order. If we made an error that differs from what you entered or approved, we will remake the item at no cost to you (see Section 3).
3. Damaged, defective or incorrect orders
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery and we will make it right at no cost to you.
2. Attach clear photos of the item, the damage or error, and the shipping box and label. AI generated or edited photos will not be accepted.
3. Keep the item and packaging until your claim is resolved. We may ask you to return it using a prepaid label we provide.
Once confirmed, we will send a replacement or remake, or issue a full refund including original shipping, at your choice. Claims made after 7 days may not be accepted, as carrier damage claims have strict deadlines.
4. Returns of non-personalized items
Stock items that are not personalized (for example, standard garden stakes) can be returned within [30] days of delivery for a refund of the item price.
To be eligible, items must be:
• Unused, undamaged and in original packaging
• Accompanied by your order number or proof of purchase
• Approved in advance: email [email protected] for a Return Authorization (RA) number before sending anything back. Returns sent without an RA number may be refused.
Sale items are returnable on the same terms unless marked "Final Sale". Gift cards are non-refundable.
You are responsible for return shipping costs, and we recommend a tracked service, as we cannot refund items lost in transit back to us. Send approved returns to: 1889 E Maule Ave, Las Vegas, NV 89119, USA.
5. Order cancellations
Orders may only be cancelled before manufacturing begins or shipping takes place, typically 24 hours after you order. If you request a cancellation after your order ships, you will be asked to return the product once delivered, and receive a refund minus shipping fees. If you request a refund after manufacturing begins, we may be able to offer a part refund depending on the resources used in manufacturing your order.
To cancel, call (512) 539-0028 or email [email protected] with your order number as soon as possible. If we cannot ship your order within the time stated at checkout, we will notify you and you may cancel for a full refund.
6. How refunds are issued
Approved refunds go back to your original payment method within 5 business days of approval, or of our receiving and inspecting a returned item. Your bank or card issuer may take a further 5–10 business days to show the credit.
• Shipping: original shipping charges are refunded only when the return is due to our error (damaged, defective or incorrect items).
• Partial refunds: items returned used, damaged by the customer, or missing parts or packaging may receive a partial refund or be returned to you at your cost.
• Store credit: you may choose store credit instead of a refund on any eligible return.
• Promotions: if an order used a discount or member pricing, the refund is the amount you actually paid for the returned item.
7. Other terms
Lost or stolen packages. If tracking shows no delivery, or a package marked delivered cannot be found, contact us within 14 days of the expected delivery date. We will open a carrier claim and, if the carrier confirms loss, send a replacement or refund. We are not responsible for packages stolen after confirmed delivery to the address you provided.
Incorrect address. Orders returned to us because of an incorrect or incomplete address can be reshipped at your cost, or refunded minus original shipping.
Bulk and wholesale orders. For orders of 25 or more units or placed on wholesale terms, please inspect goods within 5 business days of delivery and report any problems in writing. Approved returns of non-personalized bulk stock may carry a 15% restocking fee. Personalized bulk orders follow Section 2.
Chargebacks. Please contact us before disputing a charge with your bank; most issues are resolved faster directly. If a chargeback is filed, we will provide our order records to the card issuer, and we may suspend the account while it is open.
Changes to this policy.
We may update this policy at any time. The version in effect when you placed your order applies to that order.